- Reservations and Payments: For 1 night reservations you must pay 100% of the stay, for 2 or more nights reservations you must pay the 50% of the stay. The guest can cancel or change a reservation at any moment, but the amount paid is non-refundable. In case of No-Show without previous notification, maximum limit being 11:00 AM of the next day of check-in; the guest will lose right of hotel usage without any refund.
- Reservations and payments on the dates considered Premium Season and Premium Plus: (dates according to the official rate), the guest must cover the total amount of the reservation. The exchange rate used will be the one designated by the hotel at the time of payment. The cardholder with whom the reservation was made must be present at check in, sign the vouchers and show an official identification. In the event that a person’s card is not being used at the time of check-in, you must provide another payment method, both for the charges made in guarantee and for the charges that complete the payment of the reservation.
- This hotel is 100% smoke-free. Please do not smoke within the hotel premises.
- If you require an invoice, please request it at the moment of payment by following the link http://inmensehotels.com/en/billing/your invoice will be sent by email. Please note, we only invoice on the month of payment.
- Hotel Policies
Check in 2:00 PM
Check out 11:00 PM
Adults are considered from 4 years, in the same way they are considered maximum 2 children without cost per room if the occupation allows it. Additional children under 4 years are charged per night as an extra person.
Scheduled Guest service at Grand las Nubes by Inmense from 7 a.m. till 9 p.m. from monday to sunday, if you need assistance, please contact to the Whatsapp number: + 52 415-115-3013